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At 59Balloons, we understand how frustrating it can be when packages arrive damaged or items don’t meet expectations. That’s why we’ve established a clear and efficient claims process designed to put your mind at ease. For damaged packages, we simply require photographs and any necessary details to resolve the issue quickly—no complex back-and-forth or reliance on carriers. While this policy is specific to packages and doesn’t apply to individual balloons with manufacturing defects, we handle those claims separately to ensure every concern is addressed with precision.

Our promise is simple: your satisfaction drives everything we do. With nearly a “no questions asked” approach, you can trust us to resolve issues quickly and effectively. At 59Balloons, we’re committed to not just crafting the finest balloons, but guaranteeing a stress-free experience every step of the way. Reach out anytime if you need help—your happiness is our priority!