Informativa sulle spedizioni

Shipping Policy for 59Balloons

At 59Balloons, we aim to provide you with reliable and timely delivery of your purchases. We offer shipping services through PostNL and DHL Parcel Connect to ensure your orders reach you quickly and safely.

1. Shipping Providers

We partner with the following shipping carriers:

  • PostNL: For domestic and international shipping within the Netherlands and other select EU countries.
  • DHL Parcel Connect: For shipping to pack stations in Germany, offering affordable and efficient cross-border delivery.

2. Processing Times

  • Order Processing: Orders are typically processed and dispatched within 2–3 business days. Orders placed on weekends or public holidays will be processed the next business day.
  • Order Cut-Off Times: Orders placed before 10:00 on business days will be processed the same day. Orders placed after this time will be processed the next business day.

3. Shipping Rates

We offer the following shipping rates:

  • PostNL (Domestic Shipping – Netherlands):

    • Standard Shipping up to 2 kilos : €4,25
    • Standard Shipping up to 2-3 kilos : €5,95

  • DHL Parcel Connect (EU Shipping):

    • Rates vary depending on the destination country. Shipping costs will be calculated at checkout based on the weight of your package and the shipping destination.

4. Estimated Delivery Times

  • PostNL (Domestic – Netherlands):
    • Standard Delivery: 1–2 business days
  • DHL Parcel Connect (Germany):
    • Germany 2–4 business days

Please note that delivery times are estimates and can vary depending on external factors such as customs clearance (for international shipments), holidays, or weather conditions.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your shipment directly through the following links:

6. Shipping Destinations

We currently ship to the following countries:

  • Domestic: Netherlands
  • International (EU): Belgium, Germany, France, Spain, Italy, and other EU countries

If your country is not listed at checkout, please contact us at will@59Balloons.com, and we will assist you in determining if shipping to your location is available.

7. Customs and Duties

For orders shipped outside the Netherlands, customs and import duties may apply depending on the destination country’s regulations. These fees are the responsibility of the customer and are not included in the shipping charges. We recommend contacting your local customs office for more information.

For US customers, tariffs are included in the price of the products. Tariffs are paid to PostNL who will pay them to the US Customs service. All tariifs must be prepaid and a DDP shipping label used to prove that all tarrifs have been paid. There may be additional Surcharges or other official charges made by US Customs that are unknown at the time of purchase. 59Balloons reserves the right to contact members to discuss eventual payment of these extra charges.

Please note that while we include applicable US import tariffs in our product prices and ship via DDP (Delivered Duty Paid), tariff rates are subject to change by government authorities. In the event of significant tariff increases after your order is placed, we reserve the right to contact you with updated pricing before fulfillment. You will always have the option to cancel your order if you do not agree to any price adjustment.

8. Delivery Issues

  • If your package is delayed or lost, please contact us at will@59Balloons.com.
  • In case of a failed delivery due to incorrect address information provided by the customer, additional shipping and product charges will apply to reship the order.

9. Returns and Exchanges

For details on how to return or exchange items, please refer to our Return and Refund Policy] Note that shipping costs for returned items are the responsibility of the customer unless the return is due to a fault on our part (e.g., wrong item or defective product).

10. Contact Us

If you have any questions or concerns regarding your shipment, feel free to contact us at: 59Balloons
Email: will@59Balloons.com